Virtual Mobile Number
A Virtual Mobile Number or VMN is a phone number with no physical phone line associated with it. A phone numbers with intelligence that can be used to manage calls & SMS the way you want to. Customizable GSM, Landline or Short code number can be provided to the customer.
Businesses can use a virtual phone number to route incoming customer calls. When a customer calls a business, they play an IVR greeting, ask them who they would like to speak to and forward their calls to the right agents based on the customer’s inputs.
Since all the calls are routed via a virtual phone number, it is also easy to monitor calls for performance. You will be able to understand exactly how many calls are missed, how long it takes for an agent to answer calls, how many minutes your agents spend on calls and even listen to the customer call recordings.