Initiate your journey with
Smartping’s WhatsApp
Business API in just a few
steps:

  • Create WhatsApp Business Account effortlessly in minutes with Smartping.
  • Share your official Facebook Business Manager ID to establish a brand presence.
  • Verify ID with necessary documents and request approval for WhatsApp account.
  • Configure WhatsApp number and get Green Tick from Smartping.
  • Get API token after verification for harnessing the power of WhatsApp API

Unlock a delightful customer
experience and witness exponential brand growth
with the powerful WhatsApp Business API
solution SmartPing offers.

Streamline Engagements
with Enhanced Functionality

Initiate Conversations:

Take the lead and make it effortless for customers to connect with your brand.

Initiate Conversations:

Take the lead and make it effortless for customers to connect with your brand.

Initiate Conversations:

Take the lead and make it effortless for customers to connect with your brand.

Initiate Conversations:

Take the lead and make it effortless for customers to connect with your brand.

Get ready for improved business communication on WhatsApp with the implementation of the revised Meta Structure and Template Types, effective from June 1st, 2023.

  • Businesses will now be billed per 24-hour conversation, with rates varying based on conversation categories or individual messages.
  • The previous concept of Business-initiated conversations has been restructured into three distinct categories: utility, authentication, and marketing, each serving specific purposes on the WhatsApp Business Platform.
  • User-initiated conversations will be referred to as service conversations going forward.
  • These changes are effective immediately and aimed at enhancing the WhatsApp Business experience for both businesses and users.

Starting June 1, 2023, businesses can use template messages to initiate conversations, with the template category defining the conversation category.
Three customer opt-in required business-initiated conversation categories will be introduced as follows:

Initiate Conversations:

Take the lead and make it effortless for customers to connect with your brand.

Initiate Conversations:

Take the lead and make it effortless for customers to connect with your brand.

Initiate Conversations:

Take the lead and make it effortless for customers to connect with your brand.

Conversations will be based on the template category. When a template is submitted, it opens a new conversation of that category and incurs the charge of that conversation category, unless the template is submitted during an open conversation of that category.

For example: If a utility conversation is open and within that conversation, a marketing template is submitted, then both charges will be charged from the business marketing + utility.

For User Initiated Conversation, the category defined is:
Service Conversations: Address customer inquiries and provide support through user-initiated conversations

  • If a business replies to a user with a template message or sends a template message in an open service conversation, a new conversation based on the template category is opened and charged accordingly.
  • Conversations/messages are charged based on the customer's country code.

WHY CHOOSE
SMARTPING

Smartping's WhatsApp Business API offers seamless flexibility with easy integration into online applications and CRM systems.

Enhance customer support through chatbot integration and automation. Rest assured with a verified business account, instilling trust with a green tick mark. Our dedicated team provides exceptional customer service and support throughout the integration process. We prioritize data privacy and security, adhering to compliance standards for protecting customer data.